Same thing as what Bill said, the strap is too short.
Thank you for your review Steven, we appreciate the feedback on our Acoustic Guitar Hard Case.
The hard case is very nice and stylish. The handle is very comfortable. Interior is roomy and plush and is a good fit for the guitar. One thing that needs a slight design change is the hold open strap is a tad short and holds the top forward and causes the case to want to close especially when trying to load the guitar in and almost damaged the guitar top but I caught it in time. So now that I am aware, I hold the top with one hand while loading in. None of my other cases do this! I also noticed I have a squeaky hinge. Not a deal breaker, just interesting.
Fix the strap and you have a great case.