We understand that buying a guitar without testing the feel and sound isn't easy. We pride ourselves on offering quality guitars and that's why we have our 30-Day No-Questions-Asked Return Policy.
Our Return Policy: During the 30 days, we encourage you to use your Orangewood guitar to its full use: learn a song on it, bring it on a road trip, play it at a concert, serenade to your lover, or do all of the above. If you still don’t feel the connection with your guitar, we do accept returns for undamaged instruments within 30 days of your purchase.*
*In order to return your instrument, it must be repackaged in its original Orangewood shipping box, and include the gig bag and all accessories. Incomplete or improperly returned instruments will not be accepted.
2) Put your order confirmation sheet inside the front pocket of the instruments’ Gig Bag, then place the instrument inside of its Gig Bag and pack it into the original Orangewood shipping box. Make sure to include the accessories box.
3) Once you receive our Return Label from us via email, please print the label and affix it to the box (make sure any other shipping labels have been removed.)
4) Drop off the box at a local FedEx store. To find the drop-off location nearest you, please visit www.fedex.com/locate.
Once your return is received at our warehouse, please give 7-10 business days for us to process it. We will send you a confirmation email once the return is processed, and your refund will follow shortly.*
*Remember that a handling fee of $15.00 per product will be deducted from your return credit.