CONTACT
hello@orangewoodguitars.com
SUPPORT HOURS
Monday - Friday : 7AM - 3PM PST
Please note: it may take 48 hours to hear back during busy seasons.
FAQs
Can I shop Orangewood in person?
While you can always shop our guitars 24/7 through our online store, a few fan-favorite models are also available via our retail partners. Stay tuned for a dealer list coming soon!
What’s a guitar setup?
Every Orangewood instrument receives a professional setup before shipping so it arrives adjusted and ready to play.
Are financing plans available?
Yes, we offer flexible payment plans through Affirm or Shop Pay.
Do you offer a warranty?
Your instrument includes a limited warranty. See the warranty page for current terms and available extended protection.
The item I want is sold out. Will it be restocked soon?
Most models are restocked. Use the notification option on the product page to receive an email when it returns.
What’s the Almost Perfect Sale?
Almost Perfect instruments have minor cosmetic imperfections while retaining the same playability, sound, and professional setup.
I need help with my guitar or order.
Email hello@orangewoodguitars.com and our support team will help.
What guitar is right for me?
Visit our buyer’s guide or comparison guide to explore the lineup.
Do you offer free shipping?
Eligible orders ship free within the contiguous United States. Current exclusions appear at checkout.
What payment plans are available?
Available payment-plan options are displayed at checkout.
What’s your return policy?
See our Returns page for current eligibility, timing, fees, and exclusions.
Why are some guitars labeled as ‘Live’?
Live models are acoustic-electric guitars equipped with pickup systems that can be connected to an amplifier.