FAQs

While you can always shop our guitars 24/7 through our online store, a few fan-favorite models are also available via our retail partners. Stay tuned for a dealer list coming soon! 

When you purchase a new guitar, it needs to be taken into a guitar shop to be properly positioned, tuned, and adjusted to ensure playability. With our professional setup before shipping, you don’t have to worry about this. Just unbox and play—saving you time and money.

Yes, we offer flexible payment plans through Affirm or ShopPay. Learn more about our payment plans here.

Yes, your instrument is covered by a limited one-year warranty. For full terms and conditions, check out our Warranty page.

Yes, most likely! We're always working to restock our models quickly, but some limited-edition models are a one-time release. On the product page, click 'Notify me' to receive an email when the item is back in stock.

A few times a year we sell outlet guitars that are unique and labeled "Almost Perfect" due to minor cosmetic imperfections like small chips, wood blemishes, and logo smudges. Sign up to be notified about our next Almost Perfect Sale here. 

No problem, we’re here to help. Send us an email at hello@orangewoodguitars.com, and our team will work with you to solve it.

To learn more about our guitar lineup, check out our Acoustic Guitar Buyer’s Guide. We’ll walk you through everything you need to know when shopping for an Orangewood guitar. 

If you’d like to directly compare two models, use our handy Guitar Comparison Guide.

If you have a specific question you’d like answered, reach out to hello@orangewoodguitars.com and our product team will help you out. 

Yes! Every Orangewood guitar includes a complimentary gig bag or hard case with the order.

We use Ernie Ball brand acoustic guitar strings on most of our models. On the product page, see ‘Specs’ to learn more about the specific string gauge used on each guitar.  

We see you left-handers! Shop the left-handed version of our most popular models here. 

Glad you asked. Check out our Care & Maintenance Guide for resources and tips to keep your guitar in the best condition for many years to come. 

Yes, we got you! All orders ship for free within the contiguous United States via FedEx Ground. 

Alaska and Hawaii shipping is available at an additional cost upon checkout. Shipping Excludes: US Protectorates, APO/FPO, PO Box.

We’re a small but mighty team working hard to get your order shipped as quickly as possible. After placing an order, your guitar will receive a fresh setup from our guitar techs. It will then take about 3 to 7 business days for you to receive your order. We also offer express shipping options at checkout for certain items. Please note that we do not ship on weekends or national holidays.

We’ll keep you updated every step of the way! Once we process your order, we’ll email you the tracking number with order details.

When placing an order, you can choose a Local Pickup option during check out. We’ve partnered with FedEx “Hold at Location” which gives you the flexibility to pick up your guitar within 5 days of delivery.  This is a great way to have your guitar safely held for a few days until you’re ready to pick it up.

Note: Upon pick up at FedEx or one of their partner locations, you’ll need a government-issued ID that matches the name on the delivery address. You’ll also be asked to confirm the tracking number sent to you in the order confirmation email.

We currently ship within the United States or Canada, and you can find us in India through our retail partners. We’re working hard to expand to more countries soon—stay tuned!

Yes! We offer flexible payment plans through Affirm for purchases made on our website. Learn more about our partnership here.

When placing an order online, select Affirm as your payment method during checkout. You’ll be prompted to create an Affirm account and enter a few personal details. They’ll notify you within seconds if you’ve been approved for a loan. Learn more about Affirm’s application process.

If you’re having trouble checking out with Affirm, try clearing your browser cache or email us at hello@orangewoodguitars.com.

If you place an order using Affirm, you’ll need to contact them directly about the status of your payments. We recommend emailing help@affirm.com or visiting their website.

Happy holidays! Orders placed during November and December are eligible for returns until January 31, 2025.

Items can be returned within 30 days of receiving your order. Products must be returned in the original shipping box. We can’t accept a return if a pickguard has been applied to the guitar. We’ll cover the return shipping cost, but any original amount paid for shipping is nonrefundable. A $15.00 restocking fee will be deducted from your refund.  Items marked final sale can’t be returned. 

Additional exclusions and terms apply for certain products as marked. Read our full return policy here.

We don’t do exchanges, but you can return or cancel your order for a refund, and then place a new order when you’re ready. Read our full return policy here.

All of our Live models are acoustic-electric guitars, equipped with pickup systems that can be plugged into an amp. We partner with two leading pickup manufacturers, Fishman and LR Baggs, to outfit our Live guitars. To find out which electronics are used on a specific model, visit the product page.

You’ll find an electronics user guide in the front pocket of the gig bag or in the main compartment of the hardcase. There are also electronic manufacturers’ digital user guides:

LR Baggs Anthem

LR Baggs Anthem SL

Fishman Flex Plus-T EQ

Fishman Sonitone EQ

LR Baggs Element Bronze(since these models are custom-voiced to their instrument, please email us at hello@orangewoodguitars.com for assistance)

Email us at hello@orangewoodguitars.com.

Please note: it may take 48 hours to hear back during busy seasons. Our support hours are Monday-Friday: 7am to 3pm PT.