FAQs

Yes! While you can always shop our guitars online 24/7, we also have a flagship showroom in Los Angeles. Learn more about visiting our showroom here. 

A selection of our fan-favorite models is also available through select retail partners — dealer list coming soon! 

For in-person shopping and shipping in Europe, visit Andertons Music Co.

Every Orangewood instrument receives a professional setup before shipping so it arrives adjusted and ready to play.

Yes, we offer flexible payment plans through Affirm or ShopPay. Learn more about our payment plans here.

Your instrument comes with a one-year limited warranty—see terms for details. Want extra protection? Visit our Orangewood Care page to explore extended plans.

Most models are restocked. Use the notification option on the product page to receive an email when it returns.

Almost Perfect instruments have minor cosmetic imperfections while retaining the same playability, sound, and professional setup.

Email hello@orangewoodguitars.com and our support team will help.

Email us at hello@orangewoodguitars.com.

Please note: it may take 48 hours to hear back during busy seasons. Our support hours are Monday-Friday: 7am to 3pm PT.

Glad you asked. Check out our Care & Maintenance Guide for resources and tips to keep your guitar in the best condition for many years to come. 

We see you left-handers! Shop the left-handed version of our most popular models here. 

We use Ernie Ball brand acoustic guitar strings on most of our models. On the product page, see ‘Specs’ to learn more about the specific string gauge used on each guitar. 

Yes! Every Orangewood guitar includes a complimentary gig bag or hard case with the order.er here.

To learn more about our guitar lineup, check out our Acoustic Guitar Buyer’s Guide. We’ll walk you through everything you need to know when shopping for an Orangewood guitar. 

If you’d like to directly compare two models, use our handy Guitar Comparison Guide.

If you have a specific question you’d like answered, reach out to hello@orangewoodguitars.com and our product team will help you out. 

We’ll keep you updated every step of the way! Once we process your order, we’ll email you the tracking number with order details.

We’re a small but mighty team working hard to get your order shipped as quickly as possible. After placing an order, your guitar will receive a fresh setup from our guitar techs. It will then take about 3 to 7 business days for you to receive your order. We also offer express shipping options at checkout for certain items. Please note that we do not ship on weekends or national holidays.

Eligible orders ship free within the contiguous United States. Current exclusions appear at checkout.

When placing an order, you can choose a Local Pickup option during check out. We’ve partnered with FedEx “Hold at Location” which gives you the flexibility to pick up your guitar within 5 days of delivery.  This is a great way to have your guitar safely held for a few days until you’re ready to pick it up.

Note: Upon pick up at FedEx or one of their partner locations, you’ll need a government-issued ID that matches the name on the delivery address. You’ll also be asked to confirm the tracking number sent to you in the order confirmation email.

You can shop our guitars outside the U.S. in the following locations:

• Europe: Shop directly through Andertons Music Co., with shipping available across Europe.
• Canada: Shop our Canada store.
• India: Find a retailer in India here.

We're working to expand to more countries — stay tuned for updates!

Available payment-plan options are displayed at checkout.

When placing an order online, select Affirm as your payment method during checkout. You’ll be prompted to create an Affirm account and enter a few personal details. They’ll notify you within seconds if you’ve been approved for a loan. Learn more about Affirm’s application process.

If you’re having trouble checking out with Affirm, try clearing your browser cache or email us at hello@orangewoodguitars.com.

If you place an order using Affirm, you’ll need to contact them directly about the status of your payments. We recommend emailing help@affirm.com or visiting their website.

See our Returns page for current eligibility, timing, fees, and exclusions.

Live models are acoustic-electric guitars equipped with pickup systems that can be connected to an amplifier.

You’ll find an electronics user guide in the front pocket of the gig bag or in the main compartment of the hardcase. There are also electronic manufacturers’ digital user guides:

LR Baggs Anthem

LR Baggs Anthem SL

Fishman Flex Plus-T EQ

Fishman Sonitone EQ

LR Baggs Element Bronze (since these models are custom-voiced to their instrument, please email us at hello@orangewoodguitars.com for assistance)