Wow! Orangewood does it right. My new Orangewood Brooklyn Live grand concert is a beautiful, playable good quality guitar. It's hard to believe I got such a beautiful SOLID wood top acoustic electric guitar for a little over $400 including a SET UP! accessory kit and a quality gig bag. The website experience and customer support was excellent. Shipping was very quick and the box arrived undamaged perfect condition and there was a fragile warning on it. Quality control and set up was top notch, action was much better than I expected nice and low, no buzzing, no sharp frets, no issues with the finish or cosmetics. One tuner knob seems a bit tight so I have to check that out maybe loosen the end screw a bit. Strap button / input jack is a bit tiny so using a different strap than the one included may be an issue but these are very minor things. The important part is how impressed I am with the quality and playability and the beauty of this guitar. I could not find anything close in the stores for what I was looking for: a smaller, lighter grand concert size with a solid wood top, without having to spend $500 or more. I'm not used to the medium light strings but I'm going to stick with them since that is what Orangewood most likely recommends on this model. The mahogany gloss finish is striking and the neck is not glossy which is an excellent feature. The gold tuners, the bindings and the inlays are so nice. The LR Baggs system plugged into my acoustic amp is also very impressive and sounds great, simple to use and controls are in the sound hole instead of on the body of the guitar which is real nice. The grand concert size also sounds great acoustically of course using fingers or a pick. I'm very happy so far with my purchase so thanks Orangewood!