Fast, friendly and flexible service ! I live in Canada and ordered a Morgan Mahogany Live through the Canadian Orangewood store in January. About two months later, I tried it on an acoustic amp, but the fishman pickup wasn't working. I contacted Sean in support, who offered to replace the pick up at no cost to me once I returned the Guitar to California. Since by this time the tariff nastiness had started I was reluctant to have the Guitar cross the border twice. We agreed that he would send me a new tested pickup at no cost , and I would get it installed here. I just did this and now the Guitar sounds great when plugged into my Amp. Thank you Sean !